Terms of service
Welcome to Jolly Aisle. These terms apply to every visit to and purchase from jollyaisle.com, a store operated by Moose Ventures Group LLC ("Jolly Aisle", "we", "us"). By using the site or placing an order you agree to these terms, our Shipping policy, our Refund policy and our Privacy policy, which together are the whole agreement between us.
Please read section 14. It says disputes are settled by individual arbitration instead of in court, and that you can opt out within 30 days.
1. Who can order
You must be 18 or older, or order with the consent of a parent or guardian. We ship to US addresses only.
2. Orders, prices and promotions
- Prices are in US dollars.
- Pack prices (2 suits for $49.99, 3 suits for $69.99, any mix of sizes) are applied automatically in the cart. Larger quantities are priced as shown in the cart.
- Shipping is charged as shown at checkout. Sales tax, where it applies, is calculated at checkout.
- Promotions and discount codes may end or change at any time and can't be combined unless we say so.
- Your order is an offer to buy. We accept it when we ship it.
3. Our right to refuse or cancel
We may refuse or cancel any order, including for suspected fraud, orders that look like resale, orders over a quantity limit, or a pricing, description or typing error. If we cancel after you have paid, we refund you in full.
4. Shipping, delays and delivery
Processing and delivery times are estimates, not guarantees. The Christmas order-by date is an estimate, not a promise. We are not liable for delays caused by carriers, customs, weather, holidays, natural events, strikes, outages or other events outside our reasonable control.
If we can't ship within our stated processing time, we follow the FTC Mail, Internet, or Telephone Order Merchandise Rule: we email you a revised date and the option to cancel for a full refund of unshipped items, as set out in our Shipping policy.
Responsibility for a parcel passes to you when the carrier marks it delivered to the address you gave us. You are responsible for entering a complete and correct address. Lost and damaged parcels are handled under our Refund policy.
5. Returns, the 30-Day Promise and claims
Returns, the 30-Day Promise and lost or damaged parcel claims are set out in our Refund policy, including time limits. The 30-Day Promise is a store policy, not a written warranty. We may ask for photos, allow one claim per order, decline claims that appear fraudulent or abusive, and limit repeat claims.
6. Payment disputes
If something goes wrong, please email us first; most problems are solved within a couple of days. If you open a chargeback, we will share order, tracking and message records with the payment provider. We may decline future orders from accounts linked to chargebacks we reasonably believe are fraudulent.
7. Using The Mini Santa Suit
- The Mini Santa Suit is a novelty pet costume for small dogs and cats. It is not a toy and not safety equipment, and it does not keep your pet warm or dry.
- Always supervise your pet while it wears the suit. Never leave a pet alone in it, in a crate or overnight.
- Remove the suit right away if your pet seems distressed, scratches or chews at it, or has trouble walking, breathing, seeing or going to the toilet.
- Check the fit before each wear: the suit should not be tight around the neck, chest or legs. Do not let your pet chew or swallow any part of it, including the hat, trim, belt and buckle.
- Keep wear short, and keep your pet away from heat, open flames and candles while it wears the suit.
- Sizes run XS to XL by chest and back measurement. Please measure your pet and use the size guide on the product page; between two sizes, go one up. Fit varies from pet to pet.
- Follow the care instructions (hand wash cold, lay flat to dry, no dryer).
- Colors and details may vary slightly from the photos on screen. Some photos on our site are renderings or edited images that show how the suit looks.
8. Reviews, photos and other content you send
If you send us or post a review, photo, video or comment about our products, you give us a free, nonexclusive, worldwide license to use, display and share it on our site and social media, with your first name or handle. You confirm it is yours to share and is honest.
We never remove a review because it is negative. We may remove reviews that are offensive, off topic, contain private information, or that we can't link to a real order. We do not pay or reward anyone for positive reviews.
9. Our content
Text, images and designs on this site belong to Jolly Aisle or our licensors. Please do not copy or resell them without our written permission.
10. Emails and electronic records
You agree that we can send order confirmations, notices (including delay notices) and other messages by email, and that these count as written notice. Marketing messages are only sent if you sign up, and you can unsubscribe at any time.
11. Disclaimer
Except for what we promise in these terms and our policies, and to the extent permitted by law, our products and site are provided "as is", and we disclaim implied warranties, including merchantability and fitness for a particular purpose. Some states do not allow these limits, so they may not apply to you.
12. Limit of liability
To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, and our total liability for any claim about an order is limited to the amount you paid for that order. This does not limit liability that cannot be limited by law.
13. Your rights under the law
Nothing in these terms limits any consumer right that cannot be waived under the law of your state or US federal law.
14. Disputes and arbitration
Talk to us first. Email jollyaisle@mooseventuresgroup.com and give us 30 days to try to resolve it informally.
Arbitration. If we can't, you and we agree to resolve any dispute about the site, your order or these terms by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court. The arbitrator may award the same individual relief a court could.
Small claims. Either of us may bring an individual claim in small claims court instead.
No class actions. Claims may only be brought individually, not as a plaintiff or class member in any class, collective or representative action. If this class waiver is found unenforceable for a claim, that claim goes to court, not arbitration.
Opt out. You can opt out of this section within 30 days of your first order by emailing jollyaisle@mooseventuresgroup.com with your name, email and order number and the words "arbitration opt out". Opting out does not affect the rest of these terms.
15. Governing law
These terms are governed by the laws of the State of Nevada and applicable US federal law, including the Federal Arbitration Act.
16. Other terms
- If any part of these terms is found unenforceable, the rest still applies.
- We may update these terms. Changes apply only to orders placed after the update; the version posted when you place an order applies to that order.
17. Contact
Moose Ventures Group LLC, Henderson, Nevada, United States. Email jollyaisle@mooseventuresgroup.com. We reply within 1 to 2 business days.