Questions, answered
Can my dog walk normally in it?
Yes. Your dog walks on all four legs. The front legs go into the trouser legs and the stuffed arms sit out in front at chest height. The standing-Santa look is the front view.
How do I pick a size?
Measure your dog's back from the collar to the base of the tail, and the chest all the way around at the widest point behind the front legs. Match both to the size guide on the product page. Between two sizes, go one up. Small cats fit the same way.
Does the hat stay on?
Yes for the walk in and the photos. It is a separate piece with a plush brim and no strap, so on a long wear you may put it back on once or twice.
Will it arrive before Christmas?
The estimated order-by date is shown under the price and on our Shipping page. We pack orders in 2 to 4 business days and US delivery usually takes 8 to 20 days after that. The date is an estimate, not a promise, so earlier is safer. From Nov 30, orders may not arrive by Christmas.
How much is shipping?
A flat $4.95 per order, and free on orders of $35 or more, so two suits ship free. We ship to US addresses only for now.
Where does it ship from?
From our supplier's warehouse overseas, not from a stockroom of our own. That is why delivery takes 8 to 20 days after dispatch.
How do I track my order?
We email you a tracking link when your order ships. You can also enter your order number and email on our Track order page. The first carrier scan can take 1 to 3 business days to show up.
How do I wash it?
Hand wash cold and lay flat to dry. No dryer.
Is this a gift? Can I send it straight to them?
Yes, you can enter their address at checkout. We cannot add a gift note or gift wrap, because the suit ships straight from our supplier's warehouse. If the price has to stay a surprise, ship it to yourself first.
Can I return it?
Yes. If it arrives damaged, faulty or not as pictured, email a photo within 30 days of delivery and we replace it or refund you. Wrong size or changed your mind? Return it unused within 30 days of delivery; you pay the return postage. Full details are on our Returns page.
Can I change or cancel my order?
Email us as soon as you can with your order number. If it has not been passed to our supplier yet, we can change or cancel it. Once it has shipped, the return terms apply.
How do I contact you?
Email hello@jollyaisle.com. We reply within 1 to 2 business days.